Solutions for Customer Support
One queue for every channel, with SLAs that hold
Email, web chat, and WhatsApp tickets in a single queue — prioritized, assigned, and escalated automatically before anything breaches.
Built with
The applications behind customer support
QuiQ Help Desk
The agent workspace — queues, SLAs, categories, and customer replies.
QuiQ WhatsApp CRM
Approved templates and broadcast delivery over the WhatsApp Business API.
QuiQ Team Chat
Internal channels for the people running all of the above.
QuiQ Surveys
Customer feedback, NPS, employee engagement, and market research.
Also benefits from
3
channels, 1 queue
100%
of tickets SLA-tracked
0
lost in a shared inbox
What's included
Everything included when customer support runs on QuiQSol
The difference
What changes when customer support runs on QuiQSol
Without QuiQSol
- A shared inbox nobody quite owns
- No SLA tracking — deadlines exist only in someone’s head
- Channels handled by different tools, with no shared history
With QuiQSol
- A real ticket queue with priority, category, and SLA per ticket
- Automatic escalation before a deadline is missed
- Every channel — email, chat, WhatsApp — in one place, one history
SLA targets that actually escalate
Response and resolution deadlines by priority, with automatic escalation before a breach — not just a timestamp nobody watches until it's already missed.
How it works
From first touch to done, in one flow
Receive
A message from any channel becomes a ticket automatically.
Route
Category and department routing gets it to the right agent.
Resolve
SLA countdown keeps priority honest, with escalation if it slips.
Learn
CSAT and resolution time feed Analytics, not a spreadsheet.
Why it matters
What one queue for every channel actually changes
No ticket sits unowned in a shared inbox, because every channel lands in the same prioritized queue.
SLA deadlines hold because they're tracked automatically, not remembered by whoever's on shift.
Support stops being a black box — CSAT and resolution time are visible in Analytics, not a separate spreadsheet.
Frequently asked
Questions about customer support on QuiQSol
Email, web chat, and WhatsApp all land as tickets in the same queue, with one shared history per customer.