Sales & CRM
The agent workspace built for queues, SLAs, and real accountability
Tickets, categories, and priority-based SLA tracking with automatic escalation — so nothing quietly ages out of view.
What to expect
Everything included with QuiQ Help Desk
How it works
01
Receive
A message from email, chat, or WhatsApp becomes a ticket automatically.
02
Route
Category and department routing gets it to the right agent — no manual triage.
03
Resolve
SLA countdown keeps priority honest, with automatic escalation before it slips.
04
Learn
CSAT and resolution time feed Analytics, not a spreadsheet.
QuiQ Help Desk
The agent workspace — queues, SLAs, categories, and customer replies.
SLA targets that actually escalate
Response and resolution deadlines by priority, with automatic escalation before a breach — not just a timestamp nobody watches.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
Every channel, one queue
Email, web chat, and WhatsApp tickets land in the same queue, assigned and prioritized consistently.
Fewer tickets, not just faster ones
A searchable knowledge base and a customer self-service portal deflect repeat questions before they ever become a ticket in the queue.
Open rate
48%
CSAT
4.7
Resolved
312
One-click CSAT, an automatic NPS pulse
A Happy / Fair / Poor rating on every resolved ticket, plus a monthly NPS send — real satisfaction data feeding straight into Analytics, no separate survey tool.
Why it matters
Nothing quietly ages out of view
SLA breaches escalate automatically — no ticket sits forgotten because nobody checked a timestamp.
One queue across every channel, so a customer never has to repeat themselves.
Agents see the full CRM history, not just the ticket text.
Use cases
Real ways teams use QuiQ Help Desk
Multi-channel support team
Stop juggling a shared inbox and a separate WhatsApp app — one queue, every channel.
Team with SLA commitments
Contractual response times enforced automatically, not tracked in a side spreadsheet.
Small team scaling up
Add a knowledge base to deflect repeat questions before hiring a second agent.
Frequently asked
Questions about QuiQ Help Desk
Yes — categories and departments route tickets automatically, cutting manual triage.
Try QuiQ Help Desk free
No credit card required — live in minutes, alongside every other QuiQSol application.
Read the step-by-step setup guide for QuiQ Help Desk