Sales & CRM
The agent workspace built for queues, SLAs, and real accountability
Tickets, categories, and priority-based SLA tracking with automatic escalation, so nothing quietly ages out of view.
What to expect
Everything included with QuiQ Help Desk
How it works
01
Receive
Emails become tickets automatically, and any chat, WhatsApp message or social mention becomes one in a click.
02
Route
Category and department routing gets it to the right agent: no manual triage.
03
Resolve
SLA countdown keeps priority honest, with automatic escalation before it slips.
04
Learn
CSAT and resolution time feed Analytics, not a spreadsheet.
QuiQ Help Desk
The agent workspace: queues, SLAs, categories, and customer replies.
Every ticket has an owner from the first second
Assignment rules hand each new ticket to the right agent the moment it arrives: in turn, to the least busy, or urgent and high priority straight to a senior agent, by channel, priority, category or department. Prefer agents who are online, fall back to the whole team, so nothing waits in an unassigned pile.
SLA targets that actually escalate
Set your own response and resolution deadlines for each priority, and every channel follows them, with automatic escalation before a breach instead of a timestamp nobody watches.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
Every channel, one queue
Live chat, WhatsApp, email and social mentions sit in one Conversations tab. Any of them becomes a ticket in one click, with the recent messages carried over, assigned and prioritized like every other ticket.
Customer 360: what only your whole business knows
Next to the conversation, the agent sees the customer's open deals with stage and value, lifetime value and unpaid invoices with a Send pay link button, the account health score, and recent activity from the rest of QuiQSol: campaign opens and clicks, form and survey answers, meetings, project tasks and WhatsApp orders. A standalone help desk can only show the ticket history. Each part respects the agent's role, so people see only what their access allows.
Macros, snooze and queues that keep a team fast
Save the steps you repeat as a macro, such as reply with merge fields, add a label, assign the billing team and resolve, then run it in one click or with Alt and a number. Every step runs on the server with permission checks and lands in the ticket history. Snooze a ticket until tomorrow, next week or until the customer replies, and it comes back on its own. Queues for Mine, Participating and Unattended show who is waiting on you, and your own folders sit beside them with live counts.
Your own tools inside every ticket
Register an internal page, such as an order lookup or a billing console, and it opens as a tab beside the messages. It receives the ticket and customer ids, email, phone and external ids through a documented message, never a sign-in token, and only from origins you approve.
Support that closes sales
Customers ask for help right before they buy. Click Sell in any conversation, or use the Sale section on a ticket, to start the deal and send a payment link without leaving the reply. Payment lands in your own bank account, the invoice marks itself paid and the deal moves to Won, so revenue your support team wins shows up in the pipeline instead of getting lost in a chat log.
Fewer tickets, not just faster ones
Publish your Knowledge Base as a help centre with its own web address, organised by topic and found on Google, plus a customer portal for replying to tickets. Every article asks "Was this helpful?", the searches customers made that found nothing show up as the next articles to write, and a resolved ticket becomes a draft article in one click, with personal details removed. Agents drop any article into a WhatsApp chat or ticket reply, and team-only articles keep internal know-how in front of agents and away from customers.
Open rate
48%
CSAT
4.7
Resolved
312
One-click CSAT, an automatic NPS pulse
A Happy / Fair / Poor rating on every resolved ticket, plus a monthly NPS send: real satisfaction data feeding straight into Analytics, no separate survey tool.
Why it matters
Nothing quietly ages out of view
SLA breaches escalate automatically: no ticket sits forgotten because nobody checked a timestamp.
One queue across every channel, so a customer never has to repeat themselves.
Agents see the full CRM history, not just the ticket text.
Use cases
Real ways teams use QuiQ Help Desk
Multi-channel support team
Stop juggling a shared inbox and a separate WhatsApp app: one queue, every channel.
Team with SLA commitments
Contractual response times enforced automatically, not tracked in a side spreadsheet.
Small team scaling up
Add a knowledge base to deflect repeat questions before hiring a second agent.
From a customer
The customers who need you most, answered first
- Sentiment decides who gets a reply first
- Fewer complaints about response times
- Core operations and bulk customer management in one place
The Quiqsol platform is built with core operations and bulk customer management systems. What makes it different from existing platforms is that it uses sentiment to help prioritize the customers we reach out to. This has been wonderful for our business because we used to receive complaints from customers about response times, but things have gotten much better since we started using it.
Meta4 SolutionsFrequently asked
Questions about QuiQ Help Desk
Forward your support address to the forwarding address QuiQSol gives your workspace, from Gmail, Outlook or Zoho Mail. Each email becomes a ticket within seconds, the customer gets an acknowledgement with their ticket number, and their replies join the same ticket. You can also connect the mailbox directly and QuiQSol checks it every few minutes.
Further reading
Guides for teams using QuiQ Help Desk
Ticket priority levels P1 to P4
IT Support Ticket Priority Levels: P1 to P4 Response Times Explained
P1 to P4 priority levels tell your team which tickets to answer first. Here is what each level means, how to decide a ticket's priority from impact and urgency, and the first response and resolution times that work for most support teams.
Read the post
The best help desk software in 2026
The Best Help Desk Software in 2026
The best help desk software turns every email, chat and WhatsApp message into a ticket your team can track to a deadline, and shows each agent who the customer is. Here is what to look for, how the main options compare, and why QuiQ Help Desk ranks first.
Read the post
Support QA scorecard template
Customer Support QA Scorecard: A Template and How to Use It
A ready-to-use customer support QA scorecard with weighted criteria, auto-fail rules and a scoring formula, plus how many conversations to review, how to calibrate reviewers and how to turn scores into coaching.
Read the post
Works well with
QuiQ Help Desk is better connected
Try QuiQ Help Desk free
No credit card required, live in minutes, alongside every other QuiQSol application.
Read the step-by-step setup guide for QuiQ Help Desk