Sales & CRM
Real WhatsApp Business messaging, inside your CRM
Connect a WhatsApp Business number to send templates, run broadcasts, and reply to customers, every message logged against a real contact record.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
What to expect
Everything included with QuiQ WhatsApp CRM
How it works
01
Connect
Link your existing WhatsApp Business Account and phone number.
02
Template
Build and submit message templates for Meta approval, without leaving QuiQSol.
03
Message
Reply to conversations or send segment-targeted broadcasts.
04
Log
Every message attaches to the real contact record automatically.
QuiQ WhatsApp CRM
Approved templates and broadcast delivery over the WhatsApp Business API.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
Approved templates, submitted for you
Build a template with variables and media headers, and submit it for Meta review without leaving QuiQSol.
Recalculated live as contacts change
Broadcasts that reach every customer by name
Pick a segment and a template, map {{1}} to first name and {{2}} to anything else on the contact record, then send now or schedule it. Large sends run in the background, and every recipient is tracked from sent to delivered to read, with the exact reason for any failure and automatic opt-out when someone replies STOP.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
Sell inside the chat
Add products with photos, prices and stock in QuiQSol and they appear in your WhatsApp shop instantly, no Commerce Manager needed. Share one product or a whole collection in a conversation. Customers build a cart and send the order without leaving WhatsApp, it lands in the thread with every item and the total, and stock goes down on its own.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
Take WhatsApp calls in the browser
Customers tap the call button in your WhatsApp chat and it rings everyone on your WhatsApp inbox, right in QuiQSol, with the caller’s name from your CRM. The first person to answer takes the call, there is nothing to install, and every call lands in the thread and on the contact with its length, plus a note on what was agreed. Where WhatsApp allows it, agents call customers back from the chat once the customer accepts a call request, which QuiQSol sends for you.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
See the ad behind every chat
A chat from a Click-to-WhatsApp ad opens with the ad itself: the image or video, the headline and the full ad text, saved to your workspace so it never expires. The same ad becomes the contact’s source, so the Sources report shows which ad brings the customers who buy.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
An inbox built for a real team
Group customers with your own colored labels, leave internal notes only your team can see, answer common questions with saved replies, and mask phone numbers on shared screens. Photos, voice notes, documents, and locations arrive right in the thread, and after 24 hours the composer offers an approved template instead of letting a reply silently fail. Voice notes from customers play right in the chat, with speed control.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
Every chat reaches the right person, day or night
Route new chats by keyword, VIP status, or business hours, to one agent, round-robin across a team, or whoever is least busy. When you close for the night, customers still get an answer: a single away message, or QuiQ Intelligence replying from your Knowledge Base and handing the chat to your team the moment it can’t help.
A conversation becomes a ticket automatically
Turn on automatic ticket creation and an unanswered WhatsApp message never just sits in a chat log after hours.
Open rate
48%
CSAT
4.7
Resolved
312
Reports you can run the business on
See how fast each agent replies, how long chats take to resolve and how customers rate them, and who is still waiting on a reply right now. A peak-hours heatmap shows when to staff up, the sales view tracks chats that became deals and the revenue they won, every broadcast reports delivery, read, reply and click-through rates, and the chatbot view shows how many chats it resolved without a person. Compare any period with the one before it, and export the whole report to CSV.
Open rate
48%
CSAT
4.7
Resolved
312
Know who’s upset before you open the chat
Every inbound message is read for tone the moment it arrives, positive, neutral, negative, or mixed, so a conversation badge tells you what you’re walking into. Filter the conversation list down to just the negative ones, see the sentiment split for your whole WhatsApp inbox on the Analytics tab, and target a Marketing segment at everyone whose last exchange read negative for a real win-back send.
Hi, is my order ready for pickup?
Yes! Ready whenever you are today.
Perfect, thank you 🙏
A chatbot that greets, qualifies, and hands off with a real wait time
Build a menu-driven WhatsApp flow with Conversation Flows. Greet every new and returning customer by name, offer tappable buttons and View options lists, answer common questions, and close the chat once it’s resolved. Customers can type “I want to speak to an agent” at any point, and the handoff tells them exactly where they stand: a real queue position and an estimated wait, computed from how long your team’s last few conversations actually took. They’re told which agent has joined, the ticket opens with their own words, and closing the chat sends your closing message, the ticket reference and Good, Okay or Poor rating buttons.
Why it matters
WhatsApp that's actually part of your CRM, not bolted beside it
A conversation is visible next to the deal and tickets for the same contact: full context, no app-switching.
Opt-out (STOP) and opt-in (START) handled automatically: compliant broadcasts without manual list scrubbing.
Conversations can become tickets automatically, so nothing gets missed after hours.
Sentiment is read live, not reviewed after the fact. A negative thread is visible while it can still be turned around.
Use cases
Real ways teams use QuiQ WhatsApp CRM
Order updates and support
Handle post-purchase questions on the channel customers already use, logged against their record.
Appointment reminders
Broadcast a template to a segment of upcoming bookings, tracked like any other campaign.
Sales follow-up
A rep replies to a WhatsApp lead without leaving the deal they're working.
From a customer
The customers who need you most, answered first
- Sentiment decides who gets a reply first
- Fewer complaints about response times
- Core operations and bulk customer management in one place
The Quiqsol platform is built with core operations and bulk customer management systems. What makes it different from existing platforms is that it uses sentiment to help prioritize the customers we reach out to. This has been wonderful for our business because we used to receive complaints from customers about response times, but things have gotten much better since we started using it.
Meta4 SolutionsFrequently asked
Questions about QuiQ WhatsApp CRM
Connect your existing WhatsApp Business Account and phone number in Settings: no separate app, middleware, or developer setup required. Every message logs against the real Contact record automatically, templates submit for Meta approval without leaving QuiQSol, and broadcasts respect opt-out (STOP) and opt-in (START) on their own.
Further reading
Guides for teams using QuiQ WhatsApp CRM
WhatsApp for business in Nigeria
How to Use WhatsApp for Business in Nigeria: The Complete Guide
WhatsApp is where Nigerian customers ask, order and pay. This guide covers the WhatsApp Business app vs the API, setting up your profile and catalogue, templates and broadcasts, getting paid from the chat, staying within Meta's rules and the NDPA, and running WhatsApp as a team.
Read the post
Measure CSAT on WhatsApp
How to Measure Customer Satisfaction (CSAT) on WhatsApp
How to ask for a CSAT rating on WhatsApp at the right moment, stay inside WhatsApp's messaging rules, calculate the score correctly, and turn Poor ratings into recovered customers.
Read the post
WhatsApp Business App vs API
WhatsApp Business App vs WhatsApp Business API: Which Does Your Business Need?
The WhatsApp Business app is free and perfect for one person on one phone. The WhatsApp Business API is built for teams, broadcasts and automation. Here is the real difference in features, limits and pricing, and the signs it is time to switch.
Read the post
Try QuiQ WhatsApp CRM free
No credit card required, live in minutes, alongside every other QuiQSol application.
Read the step-by-step setup guide for QuiQ WhatsApp CRM