Quiq for Customer Service
Faster answers on every channel, with fewer people stretched thinner
WhatsApp, website chat and email arrive in one help desk. Routing finds the least busy available agent, SLAs escalate before a breach, and AI drafts the reply for the agent to send.
Built with
The applications behind customer service
QuiQ Help Desk
The agent workspace: queues, SLAs, categories, and customer replies.
QuiQ WhatsApp CRM
Approved templates and broadcast delivery over the WhatsApp Business API.
QuiQ Website IQ
Live chat for your website and mobile app: guided menus, instant answers, and a real handoff to your team.
QuiQ Surveys
Customer feedback, NPS, employee engagement, and market research.
Also benefits from
The business case
Where the return comes from
Cost
More conversations per agent
Saved replies, AI-drafted answers and a help centre that resolves repeat questions let the same team handle more volume without new hires.
Speed
First replies that meet the promise
Every ticket carries a first-response and a resolution deadline. Priority rises automatically before the deadline slips.
Revenue
Service that sells
The agent sees the customer’s deals and invoices on the same record, and can send a payment link from the chat.
Retention
Unhappy customers surface early
CSAT on every resolved ticket feeds each account’s health score, and a monthly NPS survey tracks loyalty, so a complaint becomes a warning sign the account owner sees.
3
live channels, 1 desk
2
SLA clocks per ticket
1
history per customer
What's included
What’s included for customer service
The difference
What changes with QuiQSol
Without QuiQSol
- WhatsApp on one phone, email in a shared inbox, chat in another tool
- Customers wait while nobody knows who owns the conversation
- Satisfaction is measured by whoever complains loudest
With QuiQSol
- One help desk for WhatsApp, website chat and email, one history per customer
- Routing to the least busy available agent, inside business hours
- CSAT and NPS on record, feeding reports and account health
SLAs that escalate before the breach
Every ticket carries a first-response and a resolution deadline. As one approaches, priority rises and the right people are notified, so the promise to the customer holds.
How it works
From first touch to done, in one flow
Receive
WhatsApp, website chat and forwarded email all arrive in one desk, each linked to the customer’s CRM record.
Route
A customer who asks for a person gets the least busy available agent. Out of hours, the bot opens a ticket and gives the number.
Resolve
Saved replies and AI drafts speed the answer. SLA timers escalate priority before a breach.
Measure
CSAT, NPS, reply times and per-agent performance land in reports automatically.
How it holds up
The rules behind the numbers
An agent counts as available only when their switch says Available, they were active in the last 10 minutes and the business is open.
When nobody is available, the bot asks only for what it does not already know, opens a ticket and sends the number by chat and email.
AI drafts a reply for the agent to review and send. Nothing goes to a customer without a person choosing to send it.
Why it matters
What one help desk changes for the business
Customers stop repeating themselves, because every channel shares one history.
Headcount grows slower than volume, because routing, saved replies and AI drafts do the repetitive work.
Service quality becomes measurable, with CSAT, NPS and reply times reported per agent.
Frequently asked
Questions about customer service on QuiQSol
WhatsApp, website live chat and email work today, all in one desk with one history per customer. Messenger and Instagram direct messages are built and waiting on Meta’s app approval.
See Quiq for Customer Service working on your business
Two months free for growing businesses, no card required. Or see it working on your own use case in a 30-minute demo.