Quiq for Retention
Keep the customers you already paid to win
A health score for every account, reminders that bring customers back to buy and to pay, and an alert to the account owner the moment an account slips. Every score shows exactly why.
Built with
The applications behind retention
QuiQ Account Health
A real-time, fully explainable health score per company: computed from deals, tickets, meetings, and messages other tools can't see in one place.
QuiQ CRM
Contacts and deals, from first touch to closed-won.
QuiQ Surveys
Customer feedback, NPS, employee engagement, and market research.
QuiQ Invoices
Create, send, manage, and track professional invoices.
Also benefits from
The business case
Where the return comes from
Revenue
Repeat purchases on schedule
Buy again lists customers due this season, due by their usual buying rhythm and gone quiet, each with a reason and a follow-up date. Reorder reminders can message them for you.
Cash
Overdue balances collected
Credit chasing sends the outstanding balance and a pay link by WhatsApp or email, on the schedule you set, until it is paid.
Retention
Churn warnings before renewal
Account Health scores every company from tickets, CSAT, sentiment, meetings, email engagement and deals. When a tier drops, the owner is told.
Cost
Keeping beats replacing
Winning a customer back costs far less than buying a new one. Retention work runs on the records you already have, not a separate tool.
3
health tiers: Healthy, At Risk, Critical
5
products feeding every score
100%
of points traceable to a fact
What's included
What’s included for retention
The difference
What changes with QuiQSol
Without QuiQSol
- Churn discovered at renewal, when the customer has already decided
- Repeat buyers remembered only by the rep who sold to them
- Overdue invoices chased manually, when someone finds the time
With QuiQSol
- A traceable health score and tier on every company
- Buy again and reorder reminders built from real purchase history
- Credit chasing with balance and pay link, automatically
68 · At Risk
Acme Co: account health
A health score you can explain to a client
Every point added or taken away is a named fact from your own records. The account owner walks into the conversation knowing exactly what went wrong and what went right.
How it works
From first touch to done, in one flow
Score
Account Health reads deals, tickets, CSAT, sentiment, meetings and email engagement for every company.
Alert
When an account drops to At Risk or Critical, its owner is notified in-app and by email.
Act
Reorder reminders, credit chasing and journeys reach the customer by WhatsApp or email.
Measure
NPS, CSAT and forecast against actual show whether the base is growing.
How it holds up
The rules behind the numbers
Scores are rules-based, not a black box: “2 open tickets past SLA” or “No activity in 47 days” is shown next to the points it cost.
Reminders are off until you switch them on, respect quiet hours, and a customer’s WhatsApp STOP reply always wins.
Buy again is plain arithmetic over won deals and paid invoices. No AI guesses about who will buy.
In practice: Insurance
An insurer protecting renewals and premium income
- 1
Annual policies are marked to repeat every year, so each policyholder appears in Buy again as renewal approaches, and a reminder goes out by WhatsApp.
- 2
A corporate client with two claims tickets past SLA and a low CSAT rating drops to At Risk. The relationship manager is alerted before renewal talks begin.
- 3
Unpaid premiums are chased with the balance and a pay link, and part payments count, so only what is still owed is requested.
Why it matters
Why retention is the cheapest growth you have
Revenue from existing customers compounds, because reorders and renewals arrive on schedule instead of by chance.
Cash flow improves, because overdue balances are chased every time, politely and on record.
Churn becomes visible months earlier, in the same CRM the team already uses.
Frequently asked
Questions about retention on QuiQSol
Yes, and every one is explainable. Account Health scores each company and flags At Risk and Critical accounts, Buy again predicts who is due to purchase from their own buying rhythm, and the CRM overview forecasts the month’s revenue and tracks it against quota and actual. Each prediction shows the records behind it.
See Quiq for Retention working on your business
Two months free for growing businesses, no card required. Or see it working on your own use case in a 30-minute demo.