Understanding QuiQ Account Health
A 0 to 100 health score for every company, computed from its deals, tickets, meetings and messages, with every point explained.
On this page
Account Health scores every company (account) in your CRM from 0 to 100. Open any account under CRM, Accounts to see its score, its tier and the factors behind it.
How is the score calculated?
It starts at 100. Real deductions come off for overdue tickets, negative support or WhatsApp sentiment, stale open deals, missed meetings and cold email engagement. Small bonuses come back for wins such as a recently closed deal or strong CSAT. A daily sweep recomputes every account from current activity.
Is it an AI black box?
No. The score is arithmetic over real records, and every point added or taken away is a named fact such as "3 open tickets past SLA" or "no meeting in 45 days". AI only writes an optional one-line summary of the factors already shown, and it never adds a fact that is not in the list.
Does it score a contact or a whole company?
A whole company. Every contact, deal, ticket, meeting and conversation tied to the account rolls up into one score.
What happens when an account's health drops?
The moment an account's tier drops, its owner is notified in the app and by email, with a link to the account and its full factor breakdown.
How should my team use it?
- Customer success: sort accounts by tier and work the at-risk ones before renewal.
- Sales: read an account's support history before an upsell or renewal call.
- Founders: check one number per customer instead of five dashboards.