Setting up QuiQ Website IQ
Put live chat on your website or app, answer from your Knowledge Base and chat menus, hand over to your team, and see which visitors are ready to buy.
On this page
Open Website IQ from the Apps menu. The sidebar holds Conversations, Conversation Flows, Website forms, Website analytics, Chat analytics, Canned Responses and Settings.
1. Add the snippet to your website
Copy the embed code from Website IQ and paste it right before the closing </body> tag on every page. The chat appears on every page of your site, and you can switch it off from QuiQSol without touching your website again.
2. Build your chat menu
Open Conversation Flows to build the menu visitors see first: a greeting, buttons for common questions, and the answers behind them. A flow built here runs on both live chat and WhatsApp, so customers get the same menu wherever they reach you.
3. Let the chat answer from your Knowledge Base
Visitors can search your Knowledge Base from the chat's Help tab, or ask in their own words and get an answer from QuiQ Intelligence, drawn from your own published articles. See Knowledge Base.
For pre-sales questions, switch the chat's AI step to Sales concierge. It answers from your Knowledge Base, asks one short question at a time to learn what the visitor needs, and sends your booking page the moment they ask for a demo, a call or a quote.
4. Hand over to your team
A visitor can type "I want to speak to an agent" at any point. They see their place in line and an estimated wait, they are told which teammate has joined, and the chat opens a Help Desk ticket with their own words. Your team replies from Conversations, alongside WhatsApp and email, with the visitor's contact record beside the chat.
Visitors can attach a screenshot or a PDF, and it arrives in the conversation.
5. Add your Terms and Privacy links
In Settings, add links to your Terms of Service and Privacy Policy. The chat then shows "Read our Terms and Privacy Policy" under the message box.
6. Put the chat inside your mobile app
Open the chat link in a WebView on iOS, Android, React Native or Flutter for a full-screen chat. Pass your signed-in customer's name and email so they are not asked again.
7. See who is ready to buy
Website analytics gives every visitor a profile: pages viewed, return visits, source, country and device. Viewing pricing or a demo page, coming back, browsing five or more pages, starting a chat, sharing details and booking a meeting each add points, and visitors are marked Hot, Warm or Browsing with the reason behind every point.
The funnel runs from Visitors to Engaged (three or more pages, or came back), Started a chat, Identified (became a contact or lead) and Booked a meeting. Every Monday it compares last week with the week before.
When a chat closes, QuiQ Intelligence writes what the customer wanted, the products they asked about, their pain points, how strong a lead they are and the next step, and saves it on their CRM record.
Which plan includes Website IQ?
Every plan, from Starter.
Send your website forms to the CRM too
Website IQ also captures the forms you already have on your site. See Website forms.